Homeowners
Our online Digital Servicing platform offers tools and resources to help customers manage their mortgages. Available 24/7, mortgage customers can:
- Make and schedule mortgage payments
- Review balances, loan activity & payment history
- View real estate tax, insurance & year-end information
- Loan amortization schedule
- Obtain a copy of your statement
MORTGAGE COUNSELING
Struggling to make your mortgage payments? We are here to help.
If you are having trouble paying your mortgage, reach out to our Mortgage Counseling department to discuss available options. 1-800-854-1180 opt. 3. The sooner you notify us, the more options you will have.
PAYMENT OPTIONS
Automatic Direct Payments
Worried about missing a mortgage payment? Our Automatic Payment option ensures your mortgage is paid on time every month. Complete the application form to enroll >
No fee charged for automatic recurring monthly payments scheduled on the 1st or 5th of each calendar month. For one-time payments, select payment date(s).
Online Payments
Pay your mortgage via our Digital Servicing portal.
No fee charged for payments made between 1st and 10th day from due date, during normal business hours: Monday through Friday until 5:00 PM EST. $5 fee charged for payments on or after the 11th day.
Pay By Phone
1-877-849-7059
No fee charged for payments made between 1st and 10th day from due date, during normal business hours: Monday through Friday until 5:00 PM EST. $5 fee charged for payments on or after the 11th day.
Customer Service Supported Pay by Phone
$10 fee charged for payments made between 1st and 10th day from due date, $15 fee charged for payments on or after 11th day.
***Credit card and/or debit card payments are not accepted
Pay By Mail
Personal checks, cashier’s checks, and/or money orders only.
Mortgage Servicing Solutions
P.O. Box 981043
Boston, MA 02298-1043
GO PAPERLESS!
Consider going paperless to reduce your environmental impact, reduce clutter at home, and get increased security and peace of mind. To stop your paper statements, please “opt in” to paperless statements through our online system or email us at servicinginfo@mtgservicingsolutions.com.
CONTACT US!
8:30 AM – 5 PM, EST
Mon – Fri
Maine State Housing Authority Customers
Phone: 844-694-5193
Fax: 844-267-3811
Email
servicinginfo@mtgservicingsolutions.com
To Address a Mortgagee Clause
Maine State Housing Authority
ISAOA/ATIMA
PO Box 2076
Carmel, IN 46082
Include your mortgage loan number to help access information about your account.
News + Updates
1098 FORM
A 1098 Form shows the amount of mortgage interest paid and any homeowners insurance and real estate taxes paid through your escrow account. You’ll receive a 1098 Form from RIHousing for each year that we service your loan. Please remember to save this statement as you may need it for tax purposes.1098 forms are mailed annually prior to January 31st.
SERVICEMEMBERS CIVIL RELIEF ACT
Please let us know if you are a servicemember on “active duty” or “active service,” or the spouse, partner, or dependent of such a service member. You may be entitled to certain legal protections or relief pursuant to the Servicemembers Civil Relief Act.