Mortgage Servicing Solutions is closely monitoring the latest news about the coronavirus (COVID-19) and working hard to ensure there are no disruptions to service for our customers.

We have taken several steps to ensure the well-being of our customers and employees and to ensure you will have access to your mortgage services and the support you may need.

What we are doing:

  • Asking mortgage customers to utilize online and pay-by-phone options.
  • Customers who are unable to use online or pay-by-phone options can mail their payments to:

Loan Servicing Dept., Mortgage Servicing Solutions
P.O. Box 981043
Boston, MA 02298-1043

We understand that this situation has caused economic uncertainty that may pose challenges for our mortgage customers. Starting Wednesday, March 18, 2020, we will suspend fees associated with web and pay-by-phone payments for the next 60 days.  


What you can do:

Use Mortgage Servicing Solutions’ Digital Servicing, a 24/7 online portal to make online payments, view current loan activity and payment history, and update your personal information. 

Pay by phone using our 24/7 voice response system (toll free 877-849-7059).

For those mortgage customers experiencing reduced income due to COVID-19, please submit an email request to to receive a Financial Hardship Application. 

If you need assistance, please reach out: 1-844-694-5193. We appreciate your cooperation and thank you for being a valued customer.